Zoom Instructions and Troubleshooting

Joining a Webinar

  1. To join a Webinar, you can either sign in to the Zoom desktop app or mobile app. You do not need to be signed in to the app, but you will need to provide a name and email address to join.
  2. Click or tap Join.
  3. If the host hasn’t started broadcasting the webinar or is preparing using a practice session, you’ll receive one of the following messages depending on your device type: Please wait for the host to start this webinar or Waiting for the host to start this meeting.

 

Troubleshooting

Some users have reported issues joining from their iPhones, and receive a message that says, “Safari cannot open the page because the address is invalid.” If this happens on your device, please do the following:

  1. Click “OK” on the popup.
  2. Another popup will appear that says “Did not open Zoom? Tap to install Zoom Workplace app.”
    1. If you want to install the app, you can choose to do so and then join the meeting from there.
    2. If you do not want to install the app, close the popup and click the “Join from your browser” link that appears.

 

Webinar Attendee Controls

Unmute unmute microphone.png / Mute mute microphone with line through it.png : If the host gives you permission, you can unmute and talk during the webinar. All participants will be able to hear you. If the host allows you to talk, you will receive a notification about staying on mute or unmuting.

Note: You can still access the audio settings by click on the ^ arrow next to the Unmute/Mute button.

Raise Hand raised open palm hand.png : Use the raise hand feature to indicate that you would like to speak.

 

Accessibility

Users can change the font size and caption color for closed captioning.

Font size:  Click and drag slider to make closed captions font size smaller or larger.

Caption Color: Choose from five preset colors or click the color wheel to set a specific color, which will be used when displaying manual or automated captions.

 

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